Policy
Refund & Return Policy
Effective October 2, 2026
This policy states the approved refund rules for Hyper Mind Tech services and POP physical products. Written project or order terms may provide additional details but may not be read as creating an unstated refund right.
Website Development
Once work on a Website Development project has started, payments are non-refundable. Before work begins, clients should review the approved scope, payment schedule, and cancellation terms in the applicable proposal or service agreement.
AI Chatbots
Once implementation or configuration work for an AI Chatbot has started, payments are non-refundable. The project agreement should identify the approved scope and the point at which implementation begins.
AI Voice Agents
Once implementation or configuration work for an AI Voice Agent has started, payments are non-refundable. The project agreement should identify the approved scope and the point at which implementation begins.
POP physical products
A POP physical product may qualify for return or refund only if it has never been programmed or configured to the customer’s account or profile. Once a POP product has been programmed or configured and used, it is not eligible for return or refund. This rule applies across the POP product line because personalization and digital configuration prepare the product for a specific customer destination.
Cancellation or return requests
Requests should be made promptly in writing to hello@hypermindtech.co. Include enough information to identify the relevant project or product. Eligibility will be reviewed under the rules above and any applicable written agreement.
Third-party costs
Approved third-party purchases, subscriptions, domain fees, platform fees, and similar provider charges are subject to the applicable project agreement and the third party’s rules.
Contact
Email hello@hypermindtech.co or call +1 786 935 3545.